Refund Policy

Our product exchange policy is aimed at our store.

All our products have a warranty to provide the customer with total security regarding the products purchased against manufacturing defects.

We also exchange products that are different from the one ordered by the customer.

If you receive a product from us with a manufacturing defect or different from what you ordered, follow the steps below to make the exchange:

Please inform our team about the problem via our email, sending clear photos of the defective product or the wrong product you received, within 3 days of receipt.

Please note that we will not make exchanges or refunds after this period.

Your complaint will be analyzed within a maximum of 2 business days and, if the problem is confirmed, we will contact you via email and you can choose one of the following alternatives:

Receive a refund of the amount paid.

Receive a new product identical to the one ordered.

Receive a product of similar value.

Receive a coupon with the value of the product to use on future purchases.

We do not exchange products that are the wrong size for the customer: We provide the measurements of our products in centimeters so that there is no error in choosing the size.

According to the Consumer Protection Code - Article 18, there is no legal obligation for the store owner to make exchanges due to the consumer's regret regarding the color, size, model, or any other reason. The right guaranteed to the customer by the Consumer Protection Code is to make exchanges only in the case of defective products.